Ambar

For Ámbar Telecomunicaciones, professional maintenance services are a differentiator for the company, and as such, they constitute a factor of strategic importance, which is an essential tool for customer loyalty.

The coverage of an adequate maintenance contract is the ideal complement in order to ensure the reliability of a communications network for guaranteeing service at all times.

Ámbar Telecomunicaciones contracts and coordinates services with manufacturers. The maintenance department works collaboratively with customers to provide an effective service in line with their expectations, for which envisages regular meetings of customization and parameterization of the service, assessment, analysis and definition of actions:

• Preventive actions: actions for diagnosing possible sources of failure or defficient operation of the communications network, which will lead to the proposition of possible solutions and corrective actions.
• Corrective action: qualified technical personnel, tools, equipment or software and hardware replacement in the agreed response times.
• ON-LINE presence: through this method the client gets a service based on specific personnel recruitment directly at their premises for a period of time. This outsourcing of customer service provides highly skilled professional services without the need to keep extra employees on the payroll.